Windows Plus Supercentre
0208 570 0999
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Frequently Asked Questions While we have tried to provide answers to a lot of the commen questions we are asked, if you have something you want to ask please don't hesitate to get in touch by email or phone.
How do i convert from inches to millimetres? I f your still working in feet & inches, you need to convert them to millimetres for us. Take your feet and inch measurement (6' 6") Multiply the amount of feet by 12 (72), add the odd inches to give total inches, 78.Now times the 78 by 25.4 = 1981 1 inch = 25.4mm 100 centimetre = 1 metre 10 millimetre = 1 centimetre 1 metre = 1000 millimetre
Toe & heeling a frame is relatively simple, but very important. If it isn't done correctly then you will find that the frame will begin to have lock and alignment issues. Instructions can be found here.
Fire hinges are fitted as standard to all of our frames, simply speaking a fire hinge is one that opens to a 90 degree angle. In the event of a fire this coupled with adequate opening sizes would allow for emergency service to gain access to your house, or for you to use it as means of escape. We strongly recommend that you have fire hinges and a 615 sash width on all bedroom windows, we also suggest that these are fitted with non locking handles. These items do not cost extra, but do provide extra peace of mind. Building regulations stipulate that all occupied rooms must have one opener that can be used as an exit on any new build work. There are strict size guides to adhere to. Keep this in mind while thinking about designs. for more information on the regulations, please see our information page.
Do I have to have toughened glass? There are regulations on where toughened glass has to be, for example in doors, low level frames etc. We only put toughened glass in where it is a legal requirement. If you would like to have other frames glazed with toughened glass e.g. windows near bunk beds etc let us know and we will include for it. We will not supply doors or frames that we know should have toughened glass without it.
This is one of the most common problems with new doors, the main cause is because of an incorrect installation. All windows and doors must have the glass correctly toe & heeled to ensure the lock functions correctly. See our guide
What is the lead time on windows & doors? Our lead time for standard windows & doors is 7 - 10 days, although normally we have them ready sooner than that. For other frames, Bi fold doors, Vertical Sliders, composite doors, etc the lead times start at approximately three weeks.
A trickle vent also known as a night vent is a small vent that fits to pre drilled holes in the top of the window. These vents allow for a small amount of air to pass freely, eliminating condensation. Ideal for use in bathrooms and kitchens. The vent can also be closed.
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"Very professional and reliable. Excellent standard of work and left everything extremely tidy. Would definitely recommend."
"A prompt and efficient service with good quality workmanship and high standards of courtesy and customer care."
We pride ourselves on providing a first class service to all our customer.
Our installations are FENSA registered and given a 10 year insurance backed guarantee.